Refund & Returns Policy

At UPSC Store, every order is checked and packed with care. If we make a mistake, we fix it at our cost: you never pay to return an item that was wrong, damaged or incomplete.

You can return an order within 7 days of delivery if the problem is from our side:
• You received the wrong product, edition, medium or binding
• The product arrived damaged or defective
• Booklets or pages are missing, or the print is severely faulty
• The order was lost in transit (confirmed by the courier)

In these cases the return is free: we arrange the pickup or pay the return shipping, and you choose a free replacement (exchange for the correct item) or a full refund.

We do not accept returns or exchanges for a change of mind, ordering the wrong item by mistake, or no longer needing the material. Printed study material is checked before dispatch, so please confirm the product name, medium, edition and binding before you order. You can cancel within 2 hours of ordering (see below).

1. WhatsApp us at +91 85802 57424 or email [email protected] within 7 days of delivery
2. Share your Order ID and a photo or video of the problem (an unboxing video helps for damaged or missing items)
3. We reply within 24 hours and arrange a free pickup or replacement

Refunds go back to your original payment method (or by UPI/bank transfer for cash-on-delivery balances) within 5–7 business days of the return reaching us.

• Change-of-mind returns or exchanges
• Items that have been used, written in, highlighted or damaged by the buyer
• Problems reported more than 7 days after delivery
• Digital products once accessed

Orders can be cancelled within 2 hours of placement for a full refund. After dispatch, use the 7-day return above.

📱 WhatsApp: +91 85802 57424
📧 Email: [email protected]
🕐 Response Time: Within 24 hours (Mon–Sat)